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    Exchange / Return / Complaints

    EXCHANGE, RETURNS, COMPLAINTS

    With us, it’s a piece of cake.

    We understand that sometimes the size or fit doesn’t match, or plans simply change. That’s why we give you plenty of time to try everything at home and make your decision comfortably.

    STEP 1

    Download the return and exchange form (PDF), print it and fill it in.

    STEP 2

    • Pack unworn and clean clothing into the original packaging.
    • Put the filled-in form in the parcel (your order number is in your email / invoice).
    • Pack everything carefully to avoid damage.

    STEP 3

    Send the packed goods via a courier.
    PPL, GLS, DPD, Czech Post, or Zásilkovna - directly to our address:

    Tallguys s.r.o.
    Třída Tomáše Bati 640
    760 01 Zlín
    Czech republic

    Customer Support for Exchanges

    EXCHANGE AND RETURN CONDITIONS

    Until 31 December 2026 you can add the extended exchange to your cart for free - you then have 90 days from delivery to exchange your clothes. Just tick it when ordering.

    You can return items within 14 days, or exchange them within 30 days of receipt - no reason required.

    • Items must be unworn and unwashed.
    • They must have tags and original packaging.
    • You pay the shipping to us; we cover the return shipping.
    • Cash on delivery shipments are not accepted - they will be automatically returned.
    • Send directly to our address. We do not accept parcels at pick-up points.

    DOWNLOAD THE RETURN AND EXCHANGE FORM (PDF)

    Print it, fill it in and put it in the parcel with the items you are sending back.

    COMPLAINT CONDITIONS

    Please refer to the legal procedures in the complaint policy (below this section), which outlines the rights and obligations of both the seller and the buyer.

    If a defect occurs in purchased goods, the customer has the right to make a complaint. A defect includes, for example, changes in the properties of the goods caused by unsuitable or poor-quality materials, failure to follow manufacturing technology, or inappropriate design solutions. Changes in the properties of goods resulting from normal wear, improper use, insufficient or unsuitable maintenance, natural material changes, damage by the user or third parties, or other improper interventions are not considered defects. Complaints do not cover defects caused by improper use or abnormal wear.

    Link to complaint policy:
    COMPLAINT POLICY