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    Terms and Conditions

    TERMS AND CONDITIONS

    These general terms and conditions (“Terms”) of Tallguys s.r.o., with its registered office at  Sivice 172, 664 07, Sivice, Company ID No. 142 06 421, registered in the Commercial Register under file no. C 127145 maintained by the Regional Court in Brno, e-mail info@tallguys.cz, telephone number +420 739 388 725, business premises address Třída Tomáše Bati 640, Zlín, 760 01 (“We” or the “Seller”) govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (the “Civil Code”), the mutual rights and obligations of You, as buyers, and Us, as sellers, arising in connection with or on the basis of a purchase contract (the “Contract”) concluded through the E-shop on the website www.tallguys.cz.

    All information about the processing of Your personal data is contained in the Privacy Policy, which you can find here https://www.tallguys.cz/en/privacy-policy/ .

    The provisions of these Terms form an integral part of the Contract. The Contract and the Terms are drawn up in the Czech language. We may unilaterally amend or supplement the wording of the Terms. This provision does not affect rights and obligations arising during the period of validity of the previous wording of the Terms.

    As you surely know, we primarily communicate remotely. Therefore, our Contract is also concluded using means of distance communication that allow us to agree without the simultaneous physical presence of Us and You, and the Contract is thus concluded remotely in the E-shop environment, through the website interface (the “E-shop web interface”).

    If any part of the Terms contradicts what we have mutually approved during the process of Your purchase on Our E-shop, that specific agreement shall prevail over the Terms. 

     

    I.
    CERTAIN DEFINITIONS

    1. Price means the financial amount that you will pay for the Goods;
    2. Shipping Price means the financial amount that you will pay for the delivery of the Goods, including the price of packaging;
    3. Total Price means the sum of the Price and the Shipping Price;
    4. VAT means value added tax according to applicable legal regulations;
    5. Invoice means a tax document issued in accordance with the Value Added Tax Act for the Total Price;
    6. Order means Your binding proposal to conclude a Contract for the purchase of Goods with Us;
    7. User Account means an account created on the basis of the data provided by You, which allows the storage of entered data and the storage of the history of ordered Goods and concluded Contracts;
    8. You means the person purchasing on Our E-shop, referred to by legal regulations as the buyer;
    9. Goods means everything that you can purchase on the E-shop.

    II.
    GENERAL INFORMATION AND PROVISIONS

    1. The purchase of Goods is possible only through the E-shop web interface.
      When purchasing Goods, it is Your obligation to provide Us with all information correctly and truthfully. We will therefore consider the information that You provided to Us in the Order to be correct and truthful.
    2. On our E-shop, we also provide access to reviews of Goods made by other consumers. We ensure and check the authenticity of such reviews by linking reviews to specific orders; therefore, in the internal system, we can see the linked order ID for each review, and we are thus able to verify and prove that the review comes from a real consumer.

     

    III.
    CONCLUSION OF THE CONTRACT

    1. The Contract with Us may be concluded only in the Czech language.
    2. The Contract is concluded remotely through the E-shop, while the costs of using means of distance communication are borne by You. However, these costs do not differ in any way from the basic rate that you pay for using these means (therefore especially for internet access), so you should not expect any additional costs charged by Us beyond the Total Price. By sending the Order, you agree that we use means of distance communication.
    3. In order for us to conclude the Contract, it is necessary for you to create an Order on the E-shop. This proposal must contain the following information:
      • Information about the Goods being purchased (on the E-shop, you mark the Goods you are interested in purchasing with the “Add to cart” button);
      • Information about the Price, Shipping Price, payment method for the Total Price and the required method of delivery of the Goods; this information will be entered as part of creating the Order within the user environment of the E-shop, while information about the Price, Shipping Price and Total Price will be stated automatically based on the Goods selected by You and the chosen method of delivery and payment;
      • Your identification and contact details used to enable us to deliver the Goods, in particular first name, surname, delivery address, telephone number and e-mail address.
    4. During the creation of the Order, you may change and check the data until it is completed. After checking, by pressing the “Send order” button, you complete the Order. Before pressing the button, you are obliged to become acquainted with the Terms. After pressing the “Send order” button, all completed information will be sent directly to Us.
    5. We will confirm Your Order as soon as possible after it is delivered to Us by a message sent to Your e-mail address entered in the Order. The confirmation will include a summary of the Order and these Terms as an attachment to the e-mail message. The Terms in the wording effective on the day of the Order, i.e. in the wording attached as an attachment to the confirmation e-mail message, form an integral part of the Contract. The Contract between Us and You is concluded by confirmation of the Order.
    6. There may also be cases where we are unable to confirm the Order. These are mainly situations where the Goods are unavailable or cases where you order a larger number of pieces of Goods than is allowed by Us. However, we will always provide You with information about the maximum number of Goods in advance within the E-shop, and it should therefore not be surprising to You. If any reason arises for which we cannot confirm the Order, we will contact You and send You an offer to conclude the Contract in a modified form compared to the Order. In such a case, the Contract is concluded at the moment when You confirm Our offer.
    7. If an obviously incorrect Price is stated within the E-shop or in the Order, we are not obliged to deliver the Goods to You for that Price even if You have received confirmation of the Order and the Contract has therefore been concluded. In such a situation, we will contact You without undue delay and send You an offer to conclude a new Contract in a modified form compared to the Order. In such a case, the new Contract is concluded at the moment when You confirm Our offer. An obvious error in the Price is considered, for example, a situation where the Price does not correspond to the usual price from other sellers or a digit is missing or extra.
    8. If the Contract is concluded, You incur the obligation to pay the Total Price.
    9. If You have created a User Account, You may place an Order through it. Even in such a case, however, You are obliged to check the correctness, truthfulness and completeness of the pre-filled data. The method of creating the Order is identical to the case of a buyer without a User Account, but the advantage is that it is not necessary to repeatedly fill in Your identification data.
    10. In some cases, we allow the use of a discount for the purchase of Goods. To provide the discount, it is necessary for You to fill in the details of this discount in a predetermined field within the Order proposal. If You do so, the Goods will be provided to You with the discount.

     

    IV.
    USER ACCOUNT

    1. Based on Your registration within the E-shop, You may access Your User Account.
    2. When registering the User Account, it is Your obligation to state all entered data correctly and truthfully and to update them in the event of any change.
    3. Access to the User Account is secured by a username and password. With regard to these access details, it is Your obligation to maintain confidentiality and not provide these details to anyone. If they are misused, we bear no responsibility for it.
    4. The User Account is personal, and You are therefore not entitled to allow third parties to use it.
    5. We may cancel Your User Account, especially if You do not use it for more than 3 years, or if You breach Your obligations under the Contract.
    6. The User Account may not be available continuously, especially with regard to necessary maintenance of hardware and software equipment.

     

    V.
    PRICE AND PAYMENT TERMS, RESERVATION OF OWNERSHIP RIGHT

    1. The Price is always stated within the E-shop, in the Order proposal and, of course, in the Contract. In the event of a discrepancy between the Price stated for the Goods within the E-shop and the Price stated in the Order proposal, the Price stated in the Order proposal shall apply, which will always be identical to the price in the Contract. The Order proposal also states the Shipping Price, or the conditions under which shipping is free.
    2. The Total Price is stated including VAT and including all fees stipulated by law.
    3. We will require payment of the Total Price from You after conclusion of the Contract and before delivery of the Goods. You may pay the Total Price in the following ways:
      • By bank transfer. We will send You payment information as part of the Order confirmation. In the case of payment by bank transfer, the Total Price is due within 5 days.
      • By online card. In such a case, payment is made through the COMGATE payment gateway, while the payment is governed by the terms of this payment gateway, which are available at: here. In the case of payment by online card, the Total Price is due within 7 days.
      • In the case of payment of the order by payment card, the buyer may be charged an additional fee for using an unregulated payment card, especially corporate payment cards or payment cards issued outside the European Union. The type of payment card is automatically recognized by the payment gateway. If it is determined that it is an unregulated payment card, the total amount of the order may be increased by a fee corresponding to the costs of processing this payment transaction. The buyer is informed of any such fee before completing the payment in the payment gateway and has the option to choose another payment method to which this fee does not apply. The fee for payment by an unregulated payment card is listed on the tax document as a separate item and is considered payment for a financial service that is exempt from VAT. The fee is non-refundable.
      • Cash on delivery. In such a case, payment is made upon delivery of the Goods against handover of the Goods. In the case of cash on delivery, the Total Price is due upon receipt of the Goods.
    4. The Invoice will be issued electronically after the Total Price has been paid and will be sent to Your e-mail address. The Invoice will also be available in the User Account.
    5. Ownership right to the Goods passes to You only after You have paid the Total Price and taken over the Goods. In the case of payment by bank transfer, the Total Price is paid by being credited to Our account; in other cases, it is paid at the moment the payment is made.

     

    VI.
    DELIVERY OF GOODS, PASSING OF THE RISK OF DAMAGE TO THE ITEM

    1. The Goods will be delivered to You no later than within 14 days in the manner of Your choice, while You may choose from the following options:
      • Personal pickup at Our business premises;
      • Personal pickup at the pickup points of Zásilkovna, PPL CZ, GLS;
      • Delivery through transport companies PPL CZ, GLS, DPD.
    2. The Goods may be delivered only within the Czech Republic and the Slovak Republic.
    3. The delivery time of the Goods always depends on their availability and on the chosen method of delivery and payment. The estimated delivery time of the Goods will be communicated to You in the Order confirmation. The time stated in these Terms is only indicative and may differ from the actual delivery time. In the case of personal pickup at the business premises, we will always inform You of the possibility to pick up the Goods by e-mail.
    4. After receiving the Goods from the carrier, it is Your obligation to check the integrity of the packaging of the Goods and, in the event of any defects, to immediately notify the carrier and Us of this fact. If there is damage to the packaging indicating unauthorized handling and access to the shipment, You are not obliged to accept the Goods from the carrier.
    5. If You breach Your obligation to take over the Goods, except for the cases under Article VI paragraph 4 of the Terms, this does not result in a breach of Our obligation to deliver the Goods to You. At the same time, the fact that You do not take over the Goods does not constitute withdrawal from the Contract between Us and You. However, in such a case, We have the right to withdraw from the Contract due to Your material breach of the Contract, or to store the Goods, for which We are entitled to remuneration from You. If we decide to withdraw from the Contract, the withdrawal is effective on the day this withdrawal is delivered to You. Withdrawal from the Contract does not affect the claim for payment of the Shipping Price or the claim for damages, if any have arisen.
    6. If, for reasons arising on Your side, the Goods are delivered repeatedly or in a different manner than agreed in the Contract, it is Your obligation to reimburse Us for the costs associated with such repeated delivery. We will send You the payment details for payment of these costs to Your e-mail address stated in the Contract, and they are due 14 days from delivery of the e-mail.
    7. The risk of damage to the Goods passes to You at the moment You take them over. If You do not take over the Goods, except for the cases under Article VI paragraph 4 of the Terms, the risk of damage to the Goods passes to You at the moment when You had the opportunity to take them over but, for reasons on Your side, the takeover did not occur. The passing of the risk of damage to the Goods means for You that from that moment You bear all consequences associated with the loss, destruction, damage or any deterioration of the Goods.
    8. If the Goods were not listed as in stock in the E-shop and an indicative availability time was stated, we will always inform You in the event of:
      • an extraordinary production outage of the Goods, while we will always communicate to You the new expected availability time or information that it will not be possible to deliver the Goods;
      • a delay in the delivery of the Goods from Our supplier, while we will always communicate to You the new expected delivery time.

     

    VII.
    RIGHTS ARISING FROM DEFECTIVE PERFORMANCE

    1. We guarantee that at the time the risk of damage to the Goods passes pursuant to Article VI paragraph 7 of the Terms, the Goods are free from defects, in particular that the Goods:
      • correspond to the agreed description, type and quantity, as well as quality, functionality, compatibility, interoperability and other agreed properties;
      • are suitable for the purpose for which You require them and with which We agree;
      • are delivered with the agreed accessories and instructions for use, including assembly or installation instructions;
      • are suitable for the purpose for which Goods of this type are usually used;
      • correspond, in quantity, quality and other properties, including durability, functionality, compatibility and safety, to the usual properties of Goods of the same type that You may reasonably expect, also with regard to public statements made by Us or another person in the same contractual chain, especially by advertising or labeling;
      • are delivered with accessories, including packaging, assembly instructions and other instructions for use that You may reasonably expect; and
      • correspond in quality or workmanship to the sample or model that was provided to You before conclusion of the Contract.
    2. The rights and obligations regarding rights arising from defective performance are governed by the relevant generally binding legal regulations (in particular Sections 2099 to 2117 and Sections 2161 to 2174b of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended).
    3. If the Goods have a defect, in particular if any of the conditions under Article VII paragraph 1 are not met, You may notify Us of such defect and exercise rights arising from defective performance (i.e. make a complaint about the Goods) by sending an e-mail or letter to Our addresses stated in Our identification details, or in person at Třída Tomáše Bati 640, Zlín, 760 01. For a complaint, You may use the online form available at: https://www.tallguys.cz/en/exchange-return-complaints/. When exercising the right arising from defective performance, it is necessary to choose how You want the defect to be resolved, while You may not subsequently change this choice without Our consent. We will handle the complaint in accordance with the right arising from defective performance exercised by You.
    4. If the Goods have a defect, You have the following rights:
      • to removal of the defect by delivery of new Goods without defect, or by delivery of a missing part of the Goods; or
      • to removal of the defect by repair of the Goods,
      • unless the chosen method of removing the defect is impossible or disproportionately costly compared with the other method, which shall be assessed in particular with regard to the significance of the defect, the value that the Goods would have without the defect, and whether the defect can be removed by the other method without considerable difficulty for You.
    5. We are entitled to refuse to remove the defect if it is impossible or disproportionately costly, especially with regard to the significance of the defect and the value that the Goods would have without the defect.
    6. You further have the right to:
      • a reasonable discount from the Price; or
      • withdrawal from the Contract,

                  if:

                  • we refuse to remove the defect or fail to remove it in accordance with legal regulations;
                  • the defect appears repeatedly,
                  • the defect constitutes a material breach of the Contract; or
                  • it is apparent from Our statement or from the circumstances that the defect will not be removed within a reasonable time or without considerable difficulty for You.

         7. The right to withdraw from the Contract does not apply if the defect of the Goods is insignificant.
         8. If You caused the defect in the Goods Yourself, You are not entitled to rights arising from defective performance.
         9. A defect in the Goods is not wear and tear of the Goods caused by their usual use or, in the case of used Goods, wear corresponding to the degree of their
             previous use.
         10. When You make a complaint, We will issue You written confirmation stating:

                 • the date on which You made the complaint;
                 • what the complaint contains;
                 • the method of handling the complaint that You require;
                 • Your contact details for the purpose of providing information about the handling of the complaint.

        11. Unless we agree on a longer period, within 30 days of receiving the complaint we will remove the defects and provide You with information about the handling of the complaint
             to the stated contact details. If this period expires without result, You may withdraw from the Contract or request a reasonable discount.
        12. We will inform You about the handling of the complaint by e-mail and issue You confirmation of the date and method of handling the complaint. If the complaint is
             justified, You are entitled to reimbursement of reasonably incurred costs. You are obliged to prove these costs, e.g. by receipts or confirmations of the shipping price. In
             the event that the defect is removed by delivery of new Goods, it is Your obligation to return the original Goods to Us; however, the costs of such
             return are borne by Us.
         13. If You are entrepreneurs, it is Your obligation to notify and point out the defect without undue delay after You could have discovered it,
             but no later than within three days of receiving the Goods.

         14. If You are a consumer, You have the right to exercise rights arising from defective performance in respect of a defect that occurs in consumer Goods within 24 months
              from receipt of the Goods.

     

    VIII.
    Withdrawal from the Contract

    1. Withdrawal from the Contract, i.e. termination of the contractual relationship between Us and You from its beginning, may occur for the reasons and in the ways stated in this article, or in other provisions of the Terms in which the possibility of withdrawal is expressly stated.
    2. If You are a consumer, i.e. a person purchasing Goods outside the scope of Your business activity, You have, in accordance with Section 1829 of the Civil Code, the right to withdraw from the Contract without giving a reason within 14 days from the date of conclusion of the Contract, or, if it concerns the purchase of Goods, within fourteen days from receipt of the Goods. If we have concluded a Contract whose subject matter consists of several pieces of Goods or delivery of several parts of Goods, this period begins only on the day of delivery of the last piece or part of the Goods, and if we have concluded a Contract under which we will deliver Goods to You regularly and repeatedly, it begins on the day of delivery of the first delivery.
    3. You may withdraw from the Contract in any demonstrable manner (in particular by sending an e-mail or letter to Our addresses stated in Our identification details). For withdrawal, You may also use the sample online form available at: https://www.tallguys.cz/en/exchange-return-complaints/.
    4. The Contract cannot be withdrawn from in the specific cases stated in Section 1837 of the Civil Code – for example, if the Goods are customized according to wishes or are hygienically sensitive Goods. This exception also applies to gift vouchers. For technical reasons, these cannot be invalidated retroactively or offered for sale again. Therefore, it is not possible to withdraw from the Contract even if the originally purchased clothing was exchanged for a gift voucher.
    5. The withdrawal period under Article VIII paragraph 2 of the Terms is considered preserved if You send Us notice that You are withdrawing from the Contract during that period.
    6. In the event of withdrawal from the Contract under Article VIII paragraph 2 of the Terms, You are obliged to send the Goods to Us within 14 days of withdrawal and You bear the costs associated with returning the Goods to Us. Conversely, You are entitled to have Us refund the Shipping Price to You, but only in the amount corresponding to the cheapest offered method of delivery of the Goods that we offered for delivery of the Goods. In the event of withdrawal due to Our breach of the concluded Contract, we also pay the costs associated with returning the Goods to Us, but again only up to the amount of the Shipping Price corresponding to the cheapest offered method of delivery of the Goods that we offered when delivering the Goods.
    7. In the event of withdrawal from the Contract, the Price will be refunded to You within 14 days from the effective date of withdrawal to the account from which it was credited, or to the account chosen in the withdrawal from the Contract. However, the amount will not be refunded before we receive the Goods or before You prove to Us that they have been sent back to Us. Please return the Goods to Us clean and, if possible, including the original packaging.
    8. In the event of withdrawal from the Contract under Article VIII paragraph 2 of the Terms, however, You are liable to Us for any reduction in the value of the Goods that arose as a result of handling the Goods in a manner other than necessary to become acquainted with the nature, properties and functionality of the Goods, i.e. in the way You would become acquainted with the Goods in a brick-and-mortar store. If we have not yet refunded the Price to You, we are entitled to offset the receivable arising from the costs against Your receivable for the refund of the Price.
    9. If a free gift is provided to the buyer with a purchase over a certain amount in CZK / EUR, the gift agreement between the seller and the buyer is concluded with a subsequent condition that, if the buyer withdraws from the purchase contract, the gift agreement regarding such gift loses effect and the buyer is obliged to return the provided gift together with the goods to the seller. If the buyer returns only part of the order and as a result the order falls below the price level at which it was possible to receive a free gift, the buyer is obliged to return the gift as well. If the buyer does not also return the provided gift, the seller is entitled to reduce the refunded purchase price by the value of the unreturned gift according to the current price on the e-shop.
    10. If you received free shipping for a purchase over a certain amount and you return only part of the order, your entitlement to free shipping expires and it will be charged to you in full price (deducted from the refund).
    11. We are entitled to withdraw from the Contract at any time before we deliver the Goods to You if there are objective reasons why it is not possible to deliver the Goods (especially reasons on the part of third parties or reasons inherent in the nature of the Goods), even before the expiry of the period stated in Article VI paragraph 1 of the Terms. We may also withdraw from the Contract if it is apparent that You intentionally provided incorrect information in the Order. If You purchase Goods within the scope of Your business activity, i.e. as an entrepreneur, we are entitled to withdraw from the Contract at any time, even without giving a reason.

     

    IX.
    PERSONAL DATA PROTECTION

    1. The seller fulfils its information obligation towards the buyer within the meaning of Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter the “GDPR Regulation”) related to the processing of the buyer’s personal data for the purposes of performance of the purchase contract, for the purposes of negotiations on the purchase contract and for the purposes of fulfilling the seller’s public-law obligations through a separate document.

     

     

    X.
    SENDING     COMMERCIAL COMMUNICATIONS AND STORING COOKIES

    1. The buyer agrees, within the meaning of Section 7(2) of Act No. 480/2004 Coll., on Certain Information Society Services and on Amendments to Certain Acts (Act on Certain Information Society Services), as amended, to the sending of commercial communications by the seller to the buyer’s electronic address or telephone number. The seller fulfils its information obligation towards the buyer within the meaning of Article 13 of the GDPR Regulation related to the processing of the buyer’s personal data for the purposes of sending commercial communications through a separate document.
    2. The seller fulfils its legal obligations related to any storage of cookies on the buyer’s device through a separate document.

     

    XI.
    Consumer Dispute Resolution

    1. We are not bound in relation to buyers by any codes of conduct within the meaning of Section 1826(1)(e) of the Civil Code.
    2. We handle consumer complaints through the electronic address info@tallguys.cz. We will send information about the handling of the complaint to the buyer’s electronic address.
    3. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID No.: 000 20 869, website address: http://www.coi.cz, is competent for out-of-court resolution of consumer disputes arising from the Contract. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr may be used for resolving disputes between the seller and a buyer who is a consumer arising from a purchase contract concluded by electronic means.
    4. The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, website address: http://www.evropskyspotrebitel.cz, is the contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).

     

    XII.
    Final Provisions

    1. If the legal relationship between Us and You contains an international element (therefore, for example, if we send Goods outside the territory of the Czech Republic), the relationship shall always be governed by the law of the Czech Republic. However, if You are consumers, this provision does not affect Your rights arising from legal regulations.
    2. We will deliver all written correspondence to You by electronic mail. Our e-mail address is stated in Our identification details. We will deliver correspondence to Your e-mail address stated in the Contract, in the User Account or through which You contacted Us.
    3. The Contract may be amended only on the basis of Our written agreement. However, We are entitled to amend and supplement these Terms; this amendment will not affect already concluded Contracts, but only Contracts that will be concluded after the amendment becomes effective. However, We will inform You about the amendment only if You have created a User Account (so that You have this information in case You order new Goods; however, the amendment does not establish a right of termination, since we do not have a Contract that could be terminated), or if, on the basis of the Contract, we are to deliver Goods to You regularly and repeatedly. We will send You information about the amendment to Your e-mail address at least 14 days before the amendment becomes effective. If we do not receive from You, within 14 days of sending the information about the amendment, a notice of termination of the concluded Contract for regular and repeated deliveries of Goods, the new terms become part of Our Contract and apply to the next delivery of Goods following the effective date of the amendment. The notice period, if You submit a notice of termination, is 2 months.
    4. In the event of force majeure or events that cannot be foreseen (natural disaster, pandemic, operational failures, supplier outages, etc.), we are not liable for damage caused as a result of or in connection with cases of force majeure, and if the state of force majeure lasts for longer than 10 days, both We and You have the right to withdraw from the Contract.
    5. An annex to the Terms is a sample complaint form and a sample form for withdrawal from the Contract.
    6. The Contract, including the Terms, is archived electronically by Us, but is not accessible to You. However, You will always receive these Terms and the Order confirmation with the Order summary by e-mail, and You will therefore always have access to the Contract even without Our cooperation. We recommend that You always save the Order confirmation and the Terms.
    7. These Terms become effective on 30 May 2026.