Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

CLOTHING

WHICH SIZE SHOULD I CHOOSE?

Our clothing cuts are tailored to different heights:

Men

Classic: 175 - 190 cm
Long: 185 - 200 cm
Extra Long: 200 - 215 cm
Split: 180 - 205 cm
Extended: 185 - 210 cm

Women

Classic: 165 - 175 cm
Medium: 170 - 180 cm
Long: 175 - 185 cm
Extra Long: 180 - 190 cm

If you’re unsure about sizing, carefully measure your clothes and use our Size Guide to find your perfect fit. 

WHAT MATERIALS DO WE USE?

T-shirts, hoodies, sweatpants...

We use natural fabrics, primarily organic cotton produced without synthetic fertilizers or pesticides harmful to the environment. Our cotton is OEKO-TEX Standard 100 + GOTS certified, guaranteeing top-quality organic purity under ethical and eco-friendly conditions.

Merino clothing

Our sweaters and beanies are made from Merino wool sourced from specially bred sheep living in cold and humid regions, OEKO-TEX Standard 100 certified.

Micromodal

Our underwear is made from micromodal, a fabric produced from beechwood cellulose with OEKO-TEX Standard 100 certification — soft, breathable, and ideal for sensitive skin.

Linen

We use OEKO-TEX Standard 100 certified linen, naturally hypoallergenic, breathable, and perfect for sensitive skin.

Recycled micro polyamide

For our swimwear, we use recycled micro polyamide made from textile waste and plastics such as fishing nets. This eco-friendly material is durable, lightweight, quick-drying, and retains flexibility even after repeated washing.

WHERE IS THE CLOTHING MADE?

All our clothing is made from natural materials in Czech workshops. Each piece is carefully handcrafted by our skilled seamstresses, ensuring that every item goes through a meticulous process to deliver a premium product that lasts for years.

HOW SHOULD I CARE FOR MY CLOTHES?

Organic cotton

Most of our garments are made from organic cotton. For the first wash, use a cold cycle or max 30°C. Wash inside out with similar colors. Use detergent free of chlorine, dyes, or synthetic fragrances. Air dry your clothes — avoid the dryer to prevent shrinkage.

Merino clothing

Our Merino sweaters and beanies can be machine washed and tumble dried at 40°C using a wool program. Wash inside out, avoid fabric softeners (they may damage fibers), and do not dry directly on heaters.

Micromodal

Wash micromodal underwear inside out at max 40°C. You can use a tumble dryer and iron at up to 150°C. Care details are listed for each product.

Linen clothing

Wash inside out at max 40°C with mild detergent. Air dry rather than tumble dry, and iron at max 120°C.

Recycled micro polyamide

Rinse after each use in lukewarm water to remove chlorine, salt, or sunscreen residue. Wash gently by hand or at max 40°C and avoid tumble drying.

CAN I TRY THE CLOTHES SOMEWHERE?

At the moment, we don’t offer in-store try-ons. We recommend ordering multiple sizes or styles from our e-shop, trying them on at home, and returning what doesn’t fit. Our return system is simple and quick, so it’s hassle-free.

MY SIZE IS OUT OF STOCK – WHAT NOW?

Our clothing is handmade in the Czech Republic, so the process takes longer than fast fashion. We produce new batches every two months to restock sold-out pieces. We focus on sustainability by avoiding overproduction. Follow us so you don’t miss restocks and new arrivals!

ORDERS

HOW CAN I EXCHANGE OR RETURN AN ITEM?

If your order doesn’t fit, you can exchange it within 30 days or return it within 14 days. Fill out the form and pack unworn items in their original packaging, including your order number. Send the parcel via PPL, GLS, DPP, Česká pošta, or Zásilkovna to our address. You’ll find more details on the Exchange, Return & Claim page.

IS CASH ON DELIVERY AVAILABLE?

Yes, cash on delivery is available. You can select this option in your cart under the “Shipping & Payment” section.

HOW TO USE A DISCOUNT CODE? CAN I USE MULTIPLE?

Enter your discount code in the “Apply discount coupon” field during the first checkout step. Only one discount code can be applied per order.

NEED HELP? WHO SHOULD I CONTACT?

Our team is happy to assist you via online chat. Just message us and we’ll find a solution together.

If we’re offline, you can also reach us here:
info@tallguys.cz
+420 739 388 725
Facebook
Instagram.

WHAT ARE THE SHIPPING OPTIONS AND PRICES?

Balíkovna – 69 CZK
Zásilkovna – 79 CZK
PPL ParcelShop – 79 CZK
PPL – 99 CZK

Enjoy free shipping on orders over 3,000 CZK.

CAN I USE A GIFT VOUCHER FOR MULTIPLE ORDERS?

Unfortunately, you cannot combine two or more vouchers in a single order.

Here’s what to do:
- Place one order
- Choose “bank transfer” as your payment method
- Do not pay for it yet
- Email the voucher codes and your order number to info@tallguys.cz
- We’ll manually apply them and send you confirmation and payment details if needed.

If your order total is lower than the voucher value, the difference is non-refundable. We recommend adding another item to fully use your voucher.

DO YOU SHIP INTERNATIONALLY?

Yes! We ship to Slovakia and 24 other European countries. If you’d like delivery to another destination, just email us at info@tallguys.cz and we’ll make it happen.